Privacy Policy

Effective Date: 13/10/25

1. Who We Are

Taylor Instrument Services Limited
44 Kenilworth Drive
Oadby, Leicester
LE2 5LG
United Kingdom

Email: [email protected]
Phone: 0116 283 9999
Website: www.calcheck.co.uk

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Website usage data (via cookies and analytics)

We do not collect or process any sensitive personal data.

3. How We Collect Your Data

We collect data in the following ways:

• When you contact us via our website, phone, or email
• When you submit a calibration request or place an order
• When you sign up for marketing communications
• When you access downloadable certificates
• Automatically through cookies and analytics tools when you browse our website

4. How We Use Your Data

We use your data to:

• Respond to enquiries and provide customer support
• Process and fulfil calibration services and orders
• Provide access to certificate downloads and job status updates
• Send relevant reminders (e.g. 11-month calibration notices)
• Manage customer relationships via our CRM system
• Improve our website and services through analytics
• Send marketing communications (where consent is given)

5. Marketing & Communications

If you have opted in, we may contact you by email or SMS using services such as FluentCRM and WP SMS to notify you about:

• Calibration reminders
• Company updates
• Special offers or new services

You can unsubscribe at any time using the links in our communications or by contacting us directly.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Improve site functionality
• Analyse website traffic (e.g. Google Analytics)
• Support advertising services (e.g. Google Ads, Meta Pixel)

Our website uses a cookie consent tool to allow users to manage their preferences in line with UK GDPR requirements.

7. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We may use trusted third-party processors (e.g. email, hosting, or analytics services) solely for the purpose of providing our services, under GDPR-compliant agreements.

We do not transfer your data outside the UK or EU.

8. Data Retention

We retain personal data for as long as necessary to provide our services or until you request its deletion.

You can request data removal at any time by contacting us using the details above.

9. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict how your data is processed
• Withdraw consent to marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email [email protected].

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the effective date noted above. Please review periodically to stay informed.